Senior Project Coordinator

SENIOR PROJECT COORDINATOR (SPC)

We specializE in property restoration as a result of fire, wind, water damage, and other event-driven disasters providing complete project management for residential, commercial and industrial properties.  We are a leading disaster restoration contractor and provide a broad range of services such as 24 hour emergency response, construction management, water mitigation, reconstruction, consulting, environmental remediation (asbestos, mold, and lead abatement).

JOB SUMMARY

The Senior Project Coordinator (SPC) will act as the primary point of contact and reference for all parties involved in the successful execution of a job. The SPC’s main goal will be to aid in the successful execution of a job by facilitating the completion of required tasks and documentation on a daily basis. The SPC will achieve this goal by being knowledgeable about all the requirements and phases of a job, supporting the Estimator and Project Manager throughout the job, establishing and nurturing relationships with our clients and customers, researching and resolving issues as quickly as possible, and providing superior customer service, both internally and externally at all times.

ESSENTIAL FUNCTIONS

• Track the progression of a job from initiation to completion using project management software and checklists. Update job stages and manage job life cycle.
• Act as primary point of contact for all parties involved in the execution of a job, including: estimators, project managers, clients (carrier programs, insurance companies, adjusters), customers/insured (property managers, commercial or residential property owners), subcontracts and suppliers, account payable and receivable, administrators.
• Maintain schedule for scheduled inspections, mitigation, or pack outs/pack backs for estimator/PM reference.
• Schedule initial inspections with homeowners.
• Create rapport and build relationships with our clients and customers/insured.
• Understand requirements, regarding documentation and timeframes, of each carrier program and/or insurance company.
• Provide consistent, high-level “10 out of 10” customer service to both clients and customers. Follow through on promised dates and times for responses and deliverables to any parties.
• Educate our clients and customers/insured about our overall process and set realistic expectations
• Research and resolve any concerns from clients and customers/insured.
• Follow up on any and all issues affecting the forward progression of a project.
• Interact with fellow teammates in a positive, respectful, and supportive matter. Promote teamwork!
• Follow the On-call Scheduling and Response Policy

QUALIFICATIONS

• High School diploma or equivalent.
• Ability to problem solve on a regular basis
• Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
• Computer proficiency to include current company software programs
• Knowledge of general office procedures (filing, general record keeping)
• Advanced communication and interpersonal skills
• Demonstrated ability to work under pressure with multiple tasks, changing priorities, short deadlines and heavy workload.

PHYSICAL DEMANDS

• Ability to sit in front of computer for long periods of time
• Ability to bend, squat, climb stairs and lift frequently
• Physical activity is light and may require occasional lifting, carrying, pushing or pulling up to 20 pounds
• Overtime may be required in order to meet deadlines

WORK ENVIRONMENT

• Work is normally performed in a typical interior/office work environment
• Noise level in the work environment can, at times, be distracting or loud